Freshworks Free Trial 2025 – Limited 14-Day Access
Freshworks offers a 14-day free trial on all its plans, including Growth, Pro, Pro + AI Copilot, and Enterprise. It is perfect to explore its customer service, IT service, and CRM solutions.
The free trial includes all features of your chosen plan, allowing businesses of all sizes to test the platform before committing to a subscription.
Marketing agencies and large businesses particularly benefit from Freshworks’ complete suite of tools. In this article, we’ll cover how to claim the free trial, key features you can access, limitations to be aware of and pricing information to help you decide which plan suits your needs after the trial ends.
Freshworks Free Trial: In A Nutshell
Freshworks provides a 14-day free trial that includes all features of your selected plan. The trial is open to all users and doesn’t require any payment information upfront.
| Freshworks Attributions | Specifications |
|---|---|
| Free trial | 14 days |
| Credit card requirement | No |
| Autopay after the trial ends | No |
| Best for | Marketing agencies and Well-established businesses |
You can test key features like ticket management, sales pipeline tools, reporting analytics, and AI-powered tools like Freddy AI Copilot (on supported plans).
For those interested in sales and marketing solutions, all CRM products (Freshsales, Freshsales Suite, and Freshmarketer) offer an extended 21-day trial to explore their AI-powered features.
How To Claim a Freshworks Free Trial?
This trial is easily accessible due to its simple interface. Follow the given steps to claim a Freshworks free trial.
Step 1. Go to the Freshworks website.
Step 2. Click “Try it free” on the screen.
Step 3. Select your desired product from Customer Service, IT Service, and CRM. Click “Try it free.”
Step 4. Provide your email, name, company, and other details, then click “Try it Free.”
You have now claimed your 14-day free trial on Freshworks. Explore its features before you upgrade to the premium plan.
Freshworks Free Trial Features
The Freshworks free trial gives you complete access to all features of your chosen plan. You can explore the full potential of their customer service, IT service, or CRM solutions without any restrictions.
- Ticketing System: The trial lets you test Freshworks’ ticket management capabilities with shared inbox functionality, allowing teams to organize, assign, and track customer requests from multiple channels in one place.
- Customer Portal: Users can set up and customize a self-service portal during the trial, allowing customers to submit tickets, track their status, and find answers through the knowledge base articles.
- Lead Management: The CRM trial includes complete access to contact and deal management tools that help track potential customers through your sales pipeline with visual management boards.
- Reporting and Analytics: Test the reporting features that provide insights into team performance, customer satisfaction, sales forecasts, and other key metrics to help make data-driven decisions.
- AI-Powered Tools: Experience Freddy AI capabilities like chatbots, automated responses, and AI Copilot, which suggests solutions, generates content, and helps agents resolve issues faster.
- Integrations: The trial includes access to connect Freshworks with your existing business tools and software, creating a seamless workflow across your technology stack.
Freshworks Free Trial Limitations
While the Freshworks free trial offers a great taste of their platform, there are some limitations to be aware of before you start testing the software.
- User Limits: Depending on the plan, there may be restrictions on the number of team members who can access and use the trial account simultaneously.
- Data Restrictions: The trial may include caps on storage space, the number of contacts, or the number of records you can create, limiting full-scale testing for larger organizations.
- Customer Support Access: Trial users might have limited access to premium support options that paid customers receive, such as dedicated account managers or priority support.
How To Make The Most Out Of Freshworks Free Trial?
To maximize the value from your Freshworks free trial, focus on testing features that are most important to your business needs and workflow requirements.
- Create a test plan: List specific features you want to evaluate and assign team members to test different aspects of the platform during the trial period.
- Import real data: Add actual customer information and scenarios to see how the platform handles your specific business situations and workflows.
- Test team collaboration: Invite key team members to use the platform and gather their feedback on usability, features, and potential workflow improvements.
- Explore integrations: Connect Freshworks with your most important existing tools to ensure seamless data flow between systems before making a purchase commitment.
- Schedule training sessions: Use the trial period to familiarize your team with the platform through Freshworks’ tutorials and documentation.
- Track performance metrics: Monitor key performance indicators during the trial to measure potential improvements the software might bring to your business.
Freshworks Pricing & Plans: Who Is It Best For?
Freshworks offers various plans to its users divided into three categories: customer service, IT service, and CRM.
Each product has its own pricing structure with options ranging from free plans for small teams to enterprise solutions for large organizations.
1. Customer Service
Explore the Customer Service plans here.
1. Freshdesk:
| Plan | Annual Price |
|---|---|
| Growth | $15/agent/month |
| Pro | $49/agent/month |
| Pro + AI Copilot | $78/agent/month |
| Enterprise | $79/agent/month |
The Pro plan enhances capabilities with custom objects, advanced ticketing features, and multiple routing mechanisms to handle complex support scenarios. Pro + AI Copilot bundles the Pro plan with Freddy AI Copilot to provide AI-powered assistance for faster issue resolution and agent productivity.
The Enterprise plan offers everything in Pro, plus audit logs, approval workflows, skills-based assignments, and advanced security features for large organizations with complex service operations and compliance requirements.
2. Freshdesk Omni
| Plan | Price |
|---|---|
| Growth | $29/agent/month |
| Pro | $69/agent/month |
| Enterprise | $109/agent/month |
Freshchat:
| Plan | Price |
|---|---|
| Free | $0 |
| Growth | $19/agent/month |
| Pro | $49/agent/month |
| Enterprise | $79/agent/month |
The Growth plan provides omnichannel engagement with intelligent chatbots and unified ticketing across web, SMS, messaging, and email channels. The Pro plan includes custom dashboards, effective routing mechanisms, and multiple SLA policies, catering to businesses that require more advanced customer service capabilities.
The Enterprise plan includes everything in Pro plus skills-based assignments, additional security features, and approval workflows for organizations that require enterprise-grade omnichannel support with maximum security and control.
3. Freshchat
| Plan | Price (billed annually) |
|---|---|
| Free | $0 (up to 10 agents) |
| Growth | $19/agent/month |
| Pro | $49/agent/month |
| Enterprise | $79/agent/month |
The Free plan offers website live chat, email integration, and a unified agent workspace for up to 10 agents. The Growth plan adds WhatsApp, Facebook Messenger integration, and real-time dashboards for businesses that need to expand their messaging channels.
The Pro plan includes everything in Growth plus custom dashboards, effective routing mechanisms, and multiple SLA policies for businesses with more complex messaging needs. The Enterprise plan adds skills-based assignments and advanced security features for large organizations.
4. Freshcaller
| Plan | Price |
|---|---|
| Free | $0 |
| Growth | $15/agent/month |
| Pro | $39/agent/month |
| Enterprise | $69/agent/month |
The Free plan provides basic call center functionality with pay-per-minute pricing. The Growth plan includes up to 2,000 incoming minutes per month free, plus advanced call routing and monitoring tools for small teams that need professional phone support.
The Pro plan offers 3,000 free incoming minutes monthly and includes additional advanced call management features for businesses with higher call volumes. The Enterprise plan provides 5000 free incoming minutes per month and includes everything from previous plans, plus enterprise-grade security and control features.
2. IT Service
The Starter plan offers basic IT service management features, including workspaces, incident management, knowledge base, self-service portal, and workflow automation. It’s designed for small teams just getting started with ITSM.
| Plan | Price |
|---|---|
| Starter | $19/agent/month |
| Growth | $49/agent/month |
| Pro | $95/agent/month |
| Enterprise | Custom Pricing |
The Growth plan includes everything in Starter plus service catalog, asset management for up to 100 managed assets, purchase order management, employee onboarding, and multiple SLA management. It’s built for growing businesses that need to manage IT services across multiple departments.
The Pro plan combines ITSM, ITOM, and project management features for large organizations. It adds problem management, change management, release management, software license management, and advanced analytics. This plan is ideal for organizations needing comprehensive IT service capabilities.
The Enterprise plan provides a complete service management solution with custom pricing tailored to specific business needs. It includes everything in Pro plus Freddy AI Agent, sandbox environments, audit logs, and increased orchestration transaction limits for enterprises requiring maximum security and customization.
3. CRM
Here are the details of Freshworks CRM pricing plans.
1. Freshsales:
The Growth plan is tailored for startups and small businesses seeking efficient pipeline management and engagement across channels. It provides essential sales CRM capabilities to organize contacts, track deals, and manage customer interactions.
| Plan | Price |
|---|---|
| Growth | $9/user/month |
| Pro | $39/user/month |
| Enterprise | $59/user/month |
The Pro plan is ideal for growing and mid-sized businesses requiring advanced capabilities and AI assistance. It includes everything in Growth plus enhanced automation, deeper analytics, and AI-powered sales tools to help teams close deals faster.
The Enterprise plan is designed for mid-sized to large businesses that require advanced customization and governance capabilities. It provides everything in Pro plus additional security features, advanced permissions, and enterprise-grade tools for managing large sales teams.
2. Freshsales suite:
The Growth plan unites sales and marketing tools for startups and small businesses. It enables teams to manage the entire customer journey, from marketing to sales, on a single platform with basic automation and analytics.
| Plan | Price |
|---|---|
| Growth | $9/user/month with 500 marketing contacts |
| Pro | $39/user/month with 500 marketing contacts |
| Enterprise | $59/user/month with 500 marketing contacts |
The Pro plan adds advanced AI capabilities, deeper reporting, and more sophisticated workflow automation for growing companies. It helps sales and marketing teams collaborate more effectively with shared data and insights.
The Enterprise plan provides comprehensive sales and marketing capabilities with enhanced security, customization, and governance features. Large organizations benefit from the unified platform that connects all customer-facing teams.
3. Freshmarketer:
The Free plan is perfect for getting started with basic marketing automation. It includes limited contacts and email capabilities to help small businesses begin organizing their marketing efforts without any financial commitment.
| Plan | Price |
|---|---|
| Free | $0 with 100 marketing contacts |
| Enterprise | 15/month with 500 marketing contacts |
The Enterprise plan provides a complete marketing solution with expanded contact limits, multichannel engagement features, advanced personalization, and comprehensive analytics. It supports both emerging and established businesses that need sophisticated marketing tools.
Each plan is designed for the different needs of users. You must clarify your goals to select the right plan for yourself. The refund policy for each plan will vary, so make sure you review the agreement before making a purchase.
Freshworks Discount: Is It Available?
Freshworks offers significant savings through annual billing versus monthly options. When you switch from monthly to yearly billing, you can save approximately 16-20% on your subscription costs.
Therefore, you can go to the Freshworks pricing tab and select your desired plan’s annual subscription to save money without using any. This pricing advantage applies across all Freshworks products and plans. The yearly billing option benefits businesses planning for long-term platform use and looking to reduce overall software expenses.
Conclusion: Freshworks 14-day Free Trial Is Perfect For Beginners
The Freshworks free trial includes all the features of your chosen plan, such as chatbots, automated responses, analytics, and integrations. It delivers practical business solutions with free trials on all products, offering 14 days of customer service and IT support, and an extended 21-day trial for CRM tools.
Annual billing delivers substantial savings of 16-20% across all subscription tiers. Whether you need customer support, sales automation, or marketing tools, Freshworks scales from startups to enterprises with AI-enhanced productivity.
Try Freshworks’ free trial today to see how it can streamline your business operations.
FAQs
What happens after my Freshworks free trial ends?
You will be asked to upgrade to the Freshworks premium plan to continue using its services after the trial period ends. Once the trial ends, you will be removed from the trial account and downgraded to the free plan.
Does Freshworks offer a demo to users?
Freshworks offers a demo to users. To claim it, click on “Demo” on the upper panel of the Freshworks home screen, enter the required details, and press “Get a demo.”
Is there a secret fee associated with Freshworks’ free trial?
There is no secret fee associated with Freshworks’ free trial; you can walk away without paying anything from the platform once the trial ends.
Does Freshworks offer a 21-day free trial?
Freshworks offers a 21-day free trial specifically for its CRM products, including Freshsales, Freshsales Suite, and Freshmarketer.
Is Freshworks profitable?
Freshworks is moving toward profitability with improving financial metrics, though it still reports GAAP losses while generating positive non-GAAP income and cash flow.
