Zendesk Free Trial 

Zendesk Free Trial 2025 — 14 Days Unlimited Access

Zendesk free trial is available for 14 days, which helps you try its advanced features risk-free. This supports sales teams looking to improve customer service operations.

The trial is available on Team, Growth, and Professional sales plans. This makes the perfect opportunity for businesses and developers to explore Zendesk’s features without an immediate commitment.

This post will guide you to get started with the Zendesk free trial, what is included in it, and the different plans available. Overall, with all the details, you can decide if Zendesk is the right choice for your business needs.

Does Zendesk Offer A Free Trial?

Zendesk’s free trial gives you 14 days to test and try the sales platform’s features. Anyone from small businesses to large enterprises can sign up for the trial. This is a risk-free way to start as it does not require credit card details to begin.

You’ll get access to features like customizable sales pipelines, email integrations, and task management tools during your trial period. Within two weeks, you can explore all the features to ensure the platform meets your requirements. 

Additional Note: You can schedule a demo with Zendesk if you face difficulty. 

Steps For Claiming The Zendesk Free Trial

Zendesk provides various ways to start a free trial. You can enter your email address directly on the screen or go to the pricing section to claim the trial. Here, follow the easiest way to access the account with the free trial steps:

Step 1: Visit the official Zendesk website, enter your email address, and click ‘Start Your Free Trial.’

Step 2: Now, follow the on-screen prompts to create an account.

Step 2: Add your Phone number, name of your company, and number of employees. Click ‘Next’ to agree to Zendesk’s Main Services Agreement and Privacy Notice.

Step 3: You’ll be redirected to your new Zendesk account, where you can start setting it up. Once your account is set up, you can explore its features straight for two weeks.

The Zendesk Free Trial Features

Zendesk’s 14-day free trial gives you access to test core sales and customer management features. The trial version includes key functionalities from their sales plans, letting you explore how these tools can help your business grow.

• Email Integration: Connect your business email directly to Zendesk to track all customer communications in one place. The system automatically logs emails, attachments, and follow-ups for better organization and response management.
• Sales Pipeline Management: Create and customize your sales pipeline with drag-and-drop simplicity. Set up different stages, add deals, and move them through your sales process while tracking progress and potential revenue.
• Calendar Tools: Sync your calendar with Zendesk to manage appointments, schedule follow-ups, and set reminders. The integration works with popular calendar apps to organize all your meetings and tasks.
• Task Automation: Set up automated workflows for routine tasks like follow-up emails and appointment reminders. The system handles repetitive work, so your team can focus on closing deals.
• Contact Management: Store and organize customer information, including contact details, interaction history, and deal status. Keep track of every touchpoint with prospects and clients in a centralized database.
• Call Tracking System: Record and monitor all sales calls, track call duration, and log conversation details. The system helps maintain detailed records of phone interactions with customers and prospects.
• Mobile Access: Use Zendesk’s mobile app to access your sales tools on the go. Check updates, respond to customers, and manage deals from your smartphone or tablet.
• Dashboard Analytics: View real-time sales metrics and performance data through interactive dashboards. Track deal progress, team performance, and sales forecasts with visual reports.
• Document Storage: Store and share sales documents, proposals, and contracts within the platform. Access up to 2GB of storage per user to organize important files.
• API Integration: Connect Zendesk with other business tools through API access. Link your existing software stack to create a seamless workflow across all your systems.

Limitations Of Zendesk Free Trial

Zendesk’s free trial allows users to test its sales solutions before committing to a paid plan. While the trial provides access to core features, several limitations exist to help users evaluate if the platform meets their needs.

• Free Trial Length: The trial period lasts 14 days only, after which users must choose a paid plan to continue using Zendesk’s sales features. The trial cannot be extended beyond this timeframe.
• Sales Pipelines Limitation: Each trial account comes with basic pipeline features. Users can test up to 2 customizable sales pipelines, matching the entry-level Sell Team plan’s capabilities.

The free trial limitation varies depending on the plan you select for the sales subscription.

Making The Most Of Your Zendesk Free Trial

Get maximum value from Zendesk’s 14-day free trial, as it requires a strategic approach to test features across sales pipeline management, communication tools, and automation capabilities.

• Set up multiple sales pipelines to test the workflow management system and understand how deals move through different stages. Try customizing the pipeline stages to match your sales process and team requirements.
• Create and test various email templates and calendar integrations with your existing tools. Link your business email and explore how Zendesk tracks communication history and customer interactions across channels.
• Configure the sales dashboard with different metrics and KPIs to monitor team performance. Experiment with pre-built analytics tools to track deal progress, conversion rates, and sales activities.
• Install the mobile app and test offline access capabilities. Check how the system handles data syncing, geolocation features, and mobile task management while working remotely or in the field.
• Build and test automation rules for task assignments and follow-ups. Set up automated notifications for deal updates and explore how triggers can streamline repetitive sales tasks.
• Import your contact list and test the CRM features. Organize customer data using custom fields, try the duplicate detection system, and experiment with contact management tools.

Zendesk Pricing & Plans

Zendesk offers service-focused plans that are designed to help businesses manage customer support operations effectively. Here is the overview of plans and prices:

1. Zendesk For Services

This platform provides flexible pricing options with both monthly and annual billing cycles. Read further what you will get in each plan;

1. Support Team

The Support Team plan provides essential customer service tools with streamlined email support capabilities. It includes a ticketing system, email integration, contact forms, and web widgets.

The plan offers basic automation features with predefined responses and custom business rules. Users can access prebuilt analytics dashboards and basic integrations for efficient customer service management.

2. Suite Team

The Suite Team plan elevates support capabilities with AI-powered agents and multichannel support options. It includes all Support Team features plus advanced tools like Google Analytics integration, live chat messaging, and proactive customer messaging.

This plan integrates social messaging across platforms like Instagram, WhatsApp, and Slack, along with enhanced phone support features.

3. Suite Professional

The Suite Professional plan optimizes operations through advanced data analytics and customization options. It builds on Suite Team features while adding live custom analytics, skills-based routing, and side conversations.

This plan includes customer satisfaction surveys, service level agreement tracking, and a self-service customer portal with multiple ticket form options.

4. Suite Enterprise

The Suite Enterprise plan provides comprehensive tools for large-scale operations and change management. It includes all Professional features plus sandbox testing, custom agent roles, and AI-powered content suggestions.

It offers advanced features like audit logs, approval workflows, and dynamic workspaces. This makes it ideal for complex support operations.

2. Zendesk For Sales

Zendesk’s sales cater to different team sizes and needs, with pricing options for monthly and annual billing. Each plan includes a free trial period, allowing teams to test features before committing.

Take an overview of the Zendesk Sales pricing table:

Understand the plans in detail to select the best one. Read to get more specific information about all plans:

1. Sell Team

The Sell Team plan offers essential sales tools with up to 2 customizable sales pipelines. It includes core features like email and calendar integrations, task management, call tracking, and basic sales dashboards.

This team plan provides mobile access, geolocation features, and core API access. Subscribers will get 2GB storage per user and can manage up to 100k records with smart list capabilities.

2. Sell Growth

The Sell Growth plan expands capabilities with up to 10 customizable sales pipelines and automated distribution. It adds product pricing books, advanced reporting, and sales forecasting tools.

This plan includes 1000 enrichment credits and 25 prospecting credits monthly per user. You will 5GB storage per user, can manage up to 250k records, and benefit from 1-hour refresh rates.

3. Sell Professional

The Sell Professional plan enhances sales operations with up to 20 customizable pipelines and advanced features. It includes lead scoring, task automation, and customized notifications.

This subscription offers 3500 enrichment credits and 150 prospecting credits monthly per user. You can access 10GB storage per user, manage up to 1M records, and gain access to advanced role permissions.

4. Sell Enterprise

The Sell Enterprise plan provides unlimited sales pipelines with comprehensive customization options. It includes direct dial capabilities, company technology stack integration, and unlimited sequences.

This plan offers 10000 enrichment credits and 300 prospecting credits monthly per user. You get 25GB storage per user, can manage up to 25M records, and receive access to enterprise-level support.

Refund Policy: Zendesk does not offer a money-back guarantee or refund after purchasing the subscription. Test the features during the free trial and make a wise decision. 

Zendesk Discount: Is It Available?

Zendesk currently offers a significant 20% discount on all plans when billed annually. This discount applies to both service plans and sales plans. The annual billing is ideal for businesses looking for long-term solutions and stable budgeting.

Teams can save more by committing to a yearly subscription instead of monthly payments. The discount automatically applies when selecting annual billing. It works best for any business size to access these savings without needing special promo codes or qualifications.

Is Zendesk Worth It?

Zendesk is indeed a valuable investment for businesses needing strong sales and support solutions. The 14-day free trial on all sales plans is the best way to try all the features without any financial risk.

The 20% annual billing discount significantly reduces costs for long-term users. With plans starting at $19 per month on yearly billing and flexible scaling options, teams can start small and grow as needed. Zendesk helps teams boost productivity and manage customer relationships effectively.

Zendesk Alternatives

Zendesk is a popular customer service platform, but companies often look for alternatives that suit their needs better. The below three top competitors offer similar or enhanced features at different prices.

1. Kustomer

Kustomer brings together all customer conversations into one clear view, making it easier for support teams to help customers. It uses AI to handle basic tasks and can understand how customers feel about their service.

Teams can work across email, chat, social media, and phone calls from one screen. The platform helps track how well support teams are doing and lets businesses set up automated workflows to save time. It works well for both small companies and large enterprises.

2. Freshdesk

Freshdesk makes customer support simple with its easy-to-use ticketing system. Support teams can handle customer emails, calls, and messages efficiently. The platform includes helpful features like automatic ticket creation from customer messages and smart categorization of issues.

Teams can share tickets and work together seamlessly. It offers a free version for basic needs and paid plans with more features as businesses grow.

3. HubSpot Service Hub

HubSpot Service Hub connects customer service with sales and marketing tools. Teams can track customer issues, manage tickets, and provide help through chat and email. The platform includes tools for creating help articles and measuring customer satisfaction.

It works well with other HubSpot products and helps teams understand their customers better. The free starter tools make it easy for businesses to improve customer service.

Conclusion: Try Zendesk Free Trial For 14 Days 

You can explore Zendesk’s features in the 14-day free trial period. Not only that but if you are unsatisfied, you can cancel the trial within two weeks. So, there is no financial risk, and you have a chance to check all the premium features that paid subscribers get.

If you feel like upgrading after the trial, you can choose the annual plan, where you can save 20% on any plan you select from services and sales subscriptions.

If you are looking to try this tool, just sign up and start your Zendesk free trial now for 14 days.

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